MyDynex
Services
Select an area of interest:
Technical Support
PROTECT YOUR INSTRUMENT FROM THE UNEXPECTED
Ensure your DYNEX® Technologies instrument achieves optimal performance with the support of DYNEX’s service and maintenance plans. Customers have access to factory-trained Field Service Engineers, expert Technical Support Specialists, and original manufacturer parts through our plans.
FOUR WAYS TO PROTECT YOUR INSTRUMENTS,
BASED ON YOUR LABORATORY’S NEEDS
Find the service plan
that's right for you
Plus Plan
Plan
Plus Plan
Warranty Plan*
(8:00AM to 6:00PM EST)
(summary report of services performed)
Business Days
Business Days
Business Day
Business Day
(8:00AM to 6:00PM EST)
(summary report of services performed) -
(8:00AM to 6:00PM EST)
(summary report of services performed) -
(8:00AM to 6:00PM EST)
(summary report of services performed) As Requested
(8:00AM to 6:00PM EST)
(summary report of services performed) As Requested
NOTE:
* The enhanced warranty plan must be purchased with instrument.
** Guaranteed response time may vary by location. Availability limited in some geographic areas. Time is determined based on when Field Service Engineer is dispatched.
BEHIND EVERY DYNEX INSTRUMENT IS A TEAM
OF EXPERTS TO ENSURE YOUR LABORATORY’S PRODUCTIVITY
Service Outside the U.S.
As part of our commitment to quality, any DYNEX system operating outside the U.S. is serviced by a factory-trained DYNEX distributor. Contact your DYNEX distributor directly for assistance.
Training
Our team of experts trains customers and distributors on instrument mechanics, preventative maintenance, and servicing our portfolio of DYNEX systems.
Application training is also part of our training curriculum.
Maximize the benefits of a new DYNEX system for your laboratory with user training
After professional system installation, DYNEX helps schedule live training at your facility so you can quickly and efficiently put your new DYNEX system to work.
Contact us about our training schedule
ASSAY WRITING
Laboratories can run any ELISA assay on an open DYNEX system. If an ELISA assay can be automated, per the assay manufacturer, DYNEX offers help with assay writing services. These services can be accessed through a service plan or as a separate offering.
LEARN MORE ABOUT ASSAY WRITING ASSISTANCE
Customer Service
Our trained customer service representatives are available to
Our customer service team strives to answer your questions and complete your orders with the quality and precision DYNEX is known for in assay automation.
